Facebook has turned six years old and will, incredibly, pass the 400 million user mark this week. I use Facebook today far more than I ever thought I would. I log in to the site almost daily. It has increasingly taken the place of e-mail for many uses (at least for my contacts who are active on it) and it has bored its way into my cell phone address book, supplying relevant phone numbers and often inaccurate photos. And I could never want for things to do simply by attending the many public events to which I am blindly invited to on the site.
Facebook has opened my eyes to the idea that we, or at least the next generation of Internet users, may never (willingly) lose touch with people again. And its status updates have ushered in a new social phenomenon of passively staying in touch with people. I've often wondered about a day when attendees at a class reunion will simply sit around and have nothing to talk about because they're all up to date following each other on Facebook.
I am awed by the diversity of people that I am connected to on the site. They range from my closest family and friends to a few people who, honestly, I don't even know or at least can't remember. I befriended them because it seemed likely that they were, for example, former classmates based on our mutual friends. Indeed, at least a third of my grade school classmates are now Facebook friends, as are people I met in summer camps, junior high school, high school, and college. My Facebook friends include people I've worked with me at nearly every company, people who work at competitive companies, and people who never want to work for a company. They are engineers and artists; their birthdays span decades and their locations span continents. And there's no faster path to realizing "it's a small world" than finding out that two friends you know through different contexts are connected to each other some other way. This has happened to me for two sets of Facebook friends.
And the truth, I know, is that I've barely scratched the surface of what the site has to offer because I have been very reluctant to add Facebook applications. Clearly, Facebook has been a conduit to a wide range of entertainment and games for many of my friends. It can be an incredible time vortex.
And yet, for all this, I find Facebook to be, to steal a phrase from The Hitchhiker's Guide to the Galaxy, "mostly useless."
First, while Facebook connects me to an incredible community of individuals I've known throughout my life, it does little to let me know how I can help them and how they can help me. One of the first social networks I ever joined, the now long-ignored
Ryze, had a feature whereby one could list what one had and what one wanted. It was primitive, but at least acknowledged that connections could serve as an explicit means as well as an end. Recently, I tried a site called
Aardvark that uses your Facebook network to try to identify individuals who can help answer questions you might have, a socially networked spin on something like
Yahoo! Answers. My results were mixed, but it was exactly the kind of functionality that should be built into Facebook.
Second, while Facebook does a decent job of keeping me connected with people I already know, it does a lousy job of identifying people who I should know. Yes, Facebook has a Friend-Finder feature, but it is based on shared backgrounds or connections and not on interests, personality, or need. There are people I want to meet who are not friends, and maybe not even friends of friends, but perhaps they could be future friends. (Of course, this relates to a long-running issue that social networks have with the inflexibility of denoting any contact a "friend" or "connection" as if this in any way reflected the diversity of connections one has in the real world.) In allowing me to learn about and make new connections, at least professionally, Twitter has beaten Facebook hands down.
And the flip side of Facebook's ability to connect me to people I might want to meet is its lack of means for me to connect people I know to each other. I remember a recent status update that elicited comments from two friends who did not know each other but whom I thought would really hit it off. I should be able to click on two or more friends, click an "Introduce" button, and provide some fodder for discussion that I think the two would enjoy discussing with each other. Sure, I could do this publicly by writing something in the non-threaded, non-rankable comments or privately by starting a messaging thread with both of them, but it's just not the same. Here's an example. A longtime acquaintance recently ran into some financial difficulties. I thought he would benefit from the experience of another longtime acquaintance who had faced similar hardships as well as another friend who I thought could offer some income opportunities. I used a patchwork of instant messaging, Twitter, e-mail and Skype to connect them to each other. It should have been three clicks in Facebook.
In short, I want Facebook not just to track and keep me connected to friends and acquaintances, but live up to its old promise of being "a social utility," one that works to help me drive maximum value to and from the people I know and keeping my network vibrant, strong and growing. That, Facebook, should be your wish as you blow out those six candles.